How we may use your information

We will not lease, swap or sell your personal information to other organisations for use in their own marketing activities.  

The legal basis that we rely on for processing your data will depend upon the circumstances in which it is being collected and used, but will in most cases fall into one of the following categories:

• where you have provided your consent to allow us to use your data in a certain way
• where the processing is necessary to carry out for the performance of a contract with you
• where the processing is necessary in order for us to comply with a legal obligation; or
• where it is in our legitimate interests to perform our functions, for example, processing orders or sending you administrative communications where our legitimate interest is to sell goods

Service providers

We may use service providers (such as direct mailing companies, marketing providers and software platform providers) to help us provide you with our services.

We may give relevant persons within these service providers access to your personal information, but only to allow them to perform their services for us. Some service providers may be based outside of the European Economic Area (EEA) however, we will endeavour to ensure that any data transfers outside of the EEA are carried out in compliance with relevant data protection legislation and that the processing of your data is subject to appropriate security measures.

Because internet infrastructure is global and it is not possible to predict the routes that information sent over the Internet will take, the information you provide may be transferred temporarily via a route which takes it outside the European Economic Area as it passes between you and us. By submitting your information you consent to this transfer.

Legal requirements

We may disclose your personal/sensitive personal information when required to by law, for example, to HMRC for tax purposes or to police forces for the prevention or detection of crime.

Data accuracy

We aim to keep all data up to date, amending our databases when new or updated information is received.  This helps us to avoid mis-directing communications.

Data analysis

We may also analyse the personal information we collect about you. This is so we can contact you in the most appropriate way and with the most relevant information.

Please let us know if you would prefer us not to process your data in this way by telling us when things change.

Marketing communications

Where you give us your consent, we may use your personal data in order to send you marketing communications in connection with the following marketing activities and services:

• News information– including our newsletters and other publications informing you about our activities
• Products and other services– including information about products offered via our website and catalogue and other services that may be of interest to you.
• We may on occasion send with your order inserts advertising the goods or services of unrelated third party companies. We do not pass on your personal data to these third party companies.

You can decide whether you want to receive this information and you can update your marketing preferences at any time by telling us when things change.  From time to time we will also contact you to update and refresh your communication preferences.

Purchasing products from our website or by mail order

When you purchase an item or product from our website or by mail order, we will collect certain information from you including your name, delivery address, credit or debit card number, expiry date, CVV number, email address and telephone number. This information allows us to fulfill your order and notify you of the status of your order. 

All orders are fulfilled using a third party payment provider (Global Payments). Balerparts does not have access to any on-line credit or debit card details.  Where credit or debit card details are provided for telephone orders these are immediately securely destroyed once the order has been completed.

Where you have given us your consent, we may send you information about other products that may be of interest to you by post, email, SMS or contact you by phone.

Depending upon the marketing preferences you select when registering your details, Balerparts may then also contact you for marketing purposes. Balerparts will not use your personal data for any other purpose unless you instruct us to do so.

Visitors to our website

When someone visits www.balerparts.co.uk  we use third party services to collect standard internet log information and details of visitor behaviour patterns.

We do this to find out information such as how our website was accessed and the number of visitors to the various parts of the site. This information is processed in a way which does not identify anyone. We do not make, and do not allow the third party service to make, any attempt to find out the identities of those visiting our website. If we do want to collect personal information through our website, we will make this clear and explain what we will do with it.

We also use click through and open mail tracking when sending emails so that we can check whether the recipient has opened an email, unsubscribed, or clicked on a link to our website.  This enables us to assess the effectiveness of our email campaigns.

Job applicants

If you apply for a job with us, we’ll hold the personal information you provide to process your application.

We may monitor recruitment statistics in line with employment and data protection law.  If we need to disclose information to a third party, we will not do so without asking you beforehand unless the disclosure is required by law. For example if we need to take up a reference, or obtain “disclosure” from the Disclosure & Barring Service. 

If you apply to work with us we’ll only hold your data for the purposes of that application. We won’t hold your personal information for any longer than is necessary for the purposes of that application.

Cookies

We use cookies to help us make our website better. Cookies are small text files that sit on your device so that our website will remember you.

To help us create a more effective website that reflects users’ needs, we use cookie files to collect and record information about how our site is used and collect your IP address (a number that identifies a specific computer or other internet device) for system administration and to report aggregated information.

For more information on cookie files and IP addresses read our . By continuing to use our site, you agree to our use of cookies.

If you wish to restrict or block the cookies which are set by our websites, or indeed any other website, you can do this through your browser settings. The ‘Help’ function within your browser should tell you how. Please be aware that restricting cookies may impact the functionality of some areas of our website.

Passwords

Where we have given you (or where you have chosen) a password which enables you to access certain parts our website, you are responsible for keeping the password confidential. You agree not to share that password with anyone else.

Information security

We follow strict security procedures in the storage and disclosure of information which you have given us. This is to prevent unauthorised access or unlawful processing of your personal information.

We keep your information confidential and store it on a secure server which is password protected and hidden behind a firewall. We use secure socket layer software (SSL) to encrypt all of your personal information including name and address. Balerparts internal procedures cover the storage, access and disclosure of your information.