Privacy policy
We’re committed to respecting your privacy and keeping your personal information safe. This privacy notice tells you what to expect when we collect personal information. It covers all personal data that is gathered by us.
In particular, it tells you about who we are and how we may use your information. Please click on the headings below for further details.
What information we collect about you
We only collect sufficient information to enable us to process your order and administer our accounting records. We will not collect sensitive personal information about you unless there is a clear reason for doing so.
We collect personal information about you when you:
– ask about our products or services
– register with us for information
– sign up for newsletters or other marketing material
– purchase an item from our website or mail order catalogue
– telephone, write, contact us online or text us or otherwise provide us with your personal information.
The information we collect and when:
We only collect personal information that we know we will genuinely use and in accordance with the Data Protection Legislation. The type of personal information that we will collect about you, from third party websites or that you have voluntarily provide to us on this website or from enquiry/contact forms, event/exhibition or other contact methods includes:
Your name;
Telephone number(s);
Email address;
Delivery Address;
Home Address;
Your company
Job title
Survey responses;
Cookies; and/or
IP address
This can include information such as your name, communication preferences, email address, postal address, IP address, device ID, telephone number, mobile number, date of birth or bank account details so we can process orders. In some cases we may also collect information about you from publicly available sources.
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Processing activity |
Lawful basis |
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To contact you, following your enquiry or to reply to any questions. |
Legitimate interest |
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Customer Service enquiries; reply to suggestions, issues or complaints you have contacted us about. |
Legitimate interest |
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Fulfilling our contract to provide you with the agreed service. |
Performance of a contract |
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Processing your orders. |
Performance of a contract |
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Taking payment from you or giving you a refund and associated financial accounting. |
Performance of a contract |
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For statistical analysis and to get feedback from you about our service. We occasionally may invite you to participate in a case study following an engagement. |
Legitimate interest |
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Helping us understand more about you as a customer, the products and services you consume, so we can serve you better. |
Legitimate interest |
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Marketing/analytics from our website using cookies. |
Consent |
We may share your personal data with other organisations in the following circumstances:
If the law or a public authority says we must share the personal data;
If we need to share personal data in order to establish, exercise or defend our legal rights (this includes providing personal data to others for the purposes of preventing fraud and reducing credit risk);
From time to time, we will employ the services of other parties for dealing with certain processes necessary for the operation of the Website. However, all the information we share will be collected and anonymised, so neither you nor any of your devices can be identified from it; or
reCAPTCHA from Google helps protect websites from spam and abuse. A “CAPTCHA” is a test to tell human and bots apart. It is easy for humans to solve, but hard for “bots” and other malicious software to figure out. By adding reCAPTCHA to our site, we can block automated software while helping us welcome real users like you. First, the reCAPTCHA algorithm will check to see if there’s a Google cookie placed on the computer being used. Then, an additional reCAPTCHA-specific cookie will be added to your browser, and a complete snapshot of the browser window at that moment in time will be captured, pixel by pixel.
Some of the browser and user information collected at this time includes:
All cookies placed by Google over the last 6 months,
How many mouse clicks you’ve made on that screen (or touches if on a touch device),
The CSS information for that page,
The date,
The language your browser is set to,
Any plug-ins you have installed on the browser,
All Javascript objects, and
The data you supply via the form
More information can be found at Google reCAPTCHA and Google’s Privacy Policy.
You can change your mind at any time about how we contact you, or ask us to stop contacting you. Get in touch with us here.
How to access and update your data
We want to make sure that your personal information is accurate and up to date.
Please also see Woodfield terms and conditions
Last updated: November 2019